Terms and conditions of use
1）Order method
We accept orders 24h through the internet
We accept inquiries during working hours
2）Payment method
We accept credit cards and bank transfers
Bank transfer fees are payable by the client
3）Delivery costs
Delivery costs are fixed at 600 JPY for orders in Japan
For internationsl orders the costs are set at 1,200 JPY
Free for orders of 8,000 JPY or more
4）Delivery
Orders are fulfilled within 2-3 working days
5）Return/Change policy
We accept return inquiries for some categories of goods
We accept return inquiries only within 7 days after delivery
Return costs of deficient or mistakenly delivered goods are covered by us
We do not return requests for goods sold through sales, with discounts
6）Order of "out of stock" goods
For orders of "out of stock" goods please contact us through e-mail, phone number below
For large please contact us through e-mail, phone number below
Contact info:
E-mail: sales@arcticnatural.com
Tel: 03-6403-3510
7）Sales of goods by subscription
Purchase of goods by subscription is not bound by terms and is expected to continue, unless cancelled by the buyer or by the seller.
The subscription starts on the date of the first purchase, and automatically and automatically renews with the following purchase. The purchases are executed with regular periods, most often 1 month.
The subscription price is specified on the product page.
To cancel the subscription from the client side we ask the client to inform us within 10 working days before the next purchase by the following contacts:
E-mail: sales@arcticnatural.com
Tel: 03-6403-3510.
The subscription can be canceled by the seller in case the production/sales of the product are terminated, or in case the economic conditions of the production/sales of the product get significantly changed.
